Your satisfaction is our top priority. If the product you received does not meet your expectations or is defective, please refer to the policies below to request a refund or replacement.

Warranty Period

The warranty period—along with the 30-day return and 45-day replacement windows—begins on whichever occurs first:

• The date the Yarbo is activated, or
• Three (3) days after delivery of all components in the complete Yarbo set

A complete Yarbo set includes:

• Yarbo Core
• First module
• Accessory kit
• Docking station
• Battery

For customers who purchase a multi-in-one package:

• The warranty period for the second and third modules begins on their respective activation dates or three (3) days after delivery.

📱 You can view your warranty dates in the Yarbo app:
Privacy & Security > Warranty Management

30-Day Return Policy

You may request a return within 30 days of receiving the product, provided the following conditions are met:

Return Conditions

• The item must be returned in original manufacturer packaging
  If lost, replacement packaging and shipping costs will be deducted from the refund
• The item must include all accessories and documentation
• The item must be in saleable condition
• The customer is responsible for return shipping costs

Order Cancellation After Shipment

• Orders may not be cancelable after shipment
• If cancellation is requested:
  We will attempt to intercept the shipment (not guaranteed)
  Any interception fees will be deducted from the refund

Accessories & Consumables

• Return window: 14 days (if no defect)
• Requirements:
  Item must be unused
  Must include original packaging
• If packaging is missing/damaged → not eligible for return
• Return shipping is the customer’s responsibility
• Original shipping fees are non-refundable

Inspection & Refund

• All returned items undergo quality inspection
• Refund amount is determined based on inspection results

45-Day Replacement Policy

Inspection Upon Delivery

• Inspect your product immediately after receiving it
• Report issues such as:
  Damage
  Defects
  Missing parts
  Incorrect items

Replacement Eligibility

You may request a replacement within 45 days if:

• The product is damaged during shipping, or
• There are manufacturing or quality defects

✔ Yarbo covers shipping costs
⚠ Additional charges may apply for remote areas

Non-Eligible Cases

Products are not refundable or replaceable if:

• Damage is caused by improper use or failure to follow instructions
• Unauthorized components or accessories are used
• Labels, serial numbers, or waterproof marks are tampered with
• Damage is caused by external factors (e.g., fire, flood, lightning, strong winds)

How to Request a Return or Replacement

📧 Email: [email protected]m

Process

1. Submit your request via email
2. We will acknowledge and inspect the case
3. You will be informed if your request is approved
4. If approved:
   You will receive a return shipping label
   Instructions for sending the product

Refund Process

• Item will be inspected upon return
• Refund amount is based on inspection results
• Refund is issued to your original payment method
• Processing time depends on your bank/card provider

Replacement Process

• A temporary hold will be placed on your credit card
• A new unit will be shipped immediately
• Old unit will be picked up after delivery
• Hold is released once the old unit is received

Important Notes

• Provide your order number and reason for return when requesting a replacement
• Returns without prior approval will not be accepted
• Keep original packaging for at least 45 days after use

Repair & Warranty Services

We offer global after-sales support, including:

• US-based customer service center
• Local repair centers in key markets

Contact

📧 [email protected]
📞 +1 (631) 818-1850

Repair Policy

• Repairs are free if within warranty and eligible
• Otherwise, repair fees may apply

For more details, please refer to the full warranty policy.